FAQS
How long does it take to process my order ?
Overall the orders are processed within 1-2 working days for available products.
Your order will be shipped from the warehouse closest to your delivery address. Usually the warehouse will ship the package for you within one business day after the order is placed, after that you will be notified by email with the tracking code of the package. Please pay attention to the email in the mailbox where you placed your order.
If the order is shipped from one of our warehouses in the US, UK, or Germany, it typically takes 3 to 5 business days. Orders shipped from our warehouse in China generally take 8 to 30 business days with standard registered airmail, or 3 to 8 business days with expedited DHL shipping.
These are estimated times, and the actual delivery time may be affected by various unforeseen factors.
Why is my order logistics not updated？
The tracking information may not updated until the package arrives at your local distribution center.
Since many packages reach one place (e.g. a transit country or region, an exchange office) simultaneously, it takes time to line up for the customs to check and release the packages batch by batch according to respective arrival dates.
You can track the latest information about your package at this link.
How much does logistics cost?
The shipping fee depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order. Free shipping is available on orders over $59. For more details about shipping fees, please refer to our shipping policy.
How do I return and exchange my product?
Our products are covered by a two-year warranty, if you receive a product with any quality problems, you can contact us by email at support@soodds.com , our customer service will inform you of our warehouse location nearer to your return. We will give you a full refund or replace your watch with a brand new one after we receive your return.